If you encounter problems that you cannot troubleshoot or resolve using the information in the following table, contact Parallels Pro Control Panel for online support (http://www.parallels.com/en/support/ensimpro/). You may also refer to the log file /var/log/Parallels Pro/installer.
<version>.
<release>-
<upgrade-attempt>.log
to review the list of successful and unsuccessful events recorded during the upgrade.
Symptom |
Description |
Solution |
---|---|---|
When you run the |
The host name of the server is incorrect. |
Check the file Incorrect: Correct: |
During upgrade, the following message is displayed: |
The host file is |
The file Example
where |
Unable to connect to Parallels Pro Control Panel FTP server. |
Failed to download the metadata from ftp.parallels.com. Error initializing setup. |
Ensure that your server is connected to the Internet. |
Cannot download or install updates. |
Error downloading/installing updates. |
The error log contains a list of all the updates that could not be downloaded. Download these updates and install them on the server before re-starting the server to upgrade Parallels Pro Control Panel. |
Cannot download Parallels Pro Control Panel. |
Error downloading Parallels Pro Control Panel. |
Ensure that your server is connected to the Internet. |