Setting the hint question and answer

This page provides information that is used to authenticate a request for retrieving a forgotten password. When you log in to the control panel for the first time, you are prompted to set the hint question and answer. The list of hint questions is pre-defined; you cannot add or remove questions from the list. But you can change your question and its answer at any time.

- Note: As a user, you can set the hint question and answer settings for your account only.

To set the hint question and answer:

1. Provide the following information:

2. email. Type the email address where you want to receive the password. The address should use standard email format, such as username@example.com.

3. password secret question. Select a hint question from the drop down list.

4. password secret answer. Type the answer to the selected question. The answer should not exceed 255 characters.

5. Click Save.

Subsequently, the user can retrieve the forgotten password for accessing the control panel by entering the secret answer to the question as set above.

Changing the hint information