Disabling resellers

You can disable resellers to prevent them from accessing the reseller control panel or to prevent their customers from using services. This is useful if you have a reseller who has not paid for services, and you want to inhibit actions without removing accounts.

There are two ways to disable a reseller's account:

- Disable a reseller's control panel. This prevents the reseller from logging in to the reseller control panel. The reseller's customers, however, can continue to access their control panels and services.

- Disable a reseller. This prevents the reseller and all of the reseller's customers, including site administrators, and users, from logging in to their control panels and using services.

Disabled states include:

- . Services and control panels are disabled. Neither the reseller nor the reseller's customers can use services or log in to control panels.

- . Reseller control panel access is disabled. The reseller cannot log in to the reseller control panel, but the reseller's customers can continue to access services and log in to their control panels.

- . All of the reseller's services and control panels are disabled.

# Disabling a reseller's control panel

To disable a reseller's control panel:

1. On the top navigation bar, click resellers.

2. Select the reseller
   whose control panel you want to disable, then click overview.

3. On the reseller overview page, click access control.

4. On the access control page, clear the check box next to Control Panel.

5. Click Save.

Access to the control panel through the reseller account is prohibited. The status column shows if only the control panel is disabled or if both the control panel and reseller are disabled.

If the reseller's control panel alone is disabled, the reseller cannot log in to control panels, but users can continue to log in to their control panels and use services. However, you, as the reseller's service provider, can continue to use auto log in to access the reseller's control panel.

If a reseller is logged in to the control panel when it is disabled, however, they can continue to work until their sessions expire or until they log out.

# Disabling a reseller

To disable a reseller:

1. On the top navigation bar, click resellers.

2. Select the reseller
   you want to disable, then click overview.

3. On the reseller overview page, click Access Control.

4. Clear the check box next to Reseller Enabled.

5. Click Save.

On the resellers list, the reseller's status is if the reseller has been disabled, or if both the reseller and the reseller's control panel have been disabled.

If the reseller has been disabled, neither the reseller nor the reseller's customers can access their control panels or the services. However, you, as the service provider, can continue to use auto log in to access any of the control panels.

If users are logged in to control panels when the reseller is disabled, however, they can continue to work until their sessions expire or until they log out.