Troubleshooting backup and restore issues

If you encounter problems that you cannot troubleshoot or resolve using the information in the following table, contact Ensim for online support at https://onlinesupport.ensim.com.

Problem | Solution
Restoring Web sites that contain hard-coded Site IDs onto a different server renders the site inaccessible. | Use environment variables provided by the control panel in the Web site content. Using environment variables, scripts can get and use up-to-date information without having to store that information themselves. In addition to the standard environment variables, the following three environment variables are available to all scripts on your site: SITE_ROOT. The root path of your site SITE_CGIROOT. The top level CGI path of your site SITE_HTMLROOT. The top level HTML CGI path of your site It is recommended that content developers use these variables to avoid hard-coding Site IDs. This ensures that path names are always correct, even if those path names change.
The restore operation fails if an IP-based site is restored on a server hosted on a network that shares the IP address of the backed up site. | Please contact your service provider to resolve the issue.
Backup and restore of files fail on certain FTP servers. | Ensim recommends the use of select FTP servers for successful backup and restore operations.
Files backed up on WEBppliance 3.0 or 3.1 are incompatible with later versions of the control panel. | Perform a FULL backup of these files on the latest version of the control panel after you upgrade from the older version.