Troubleshooting backup and restore issues

If you encounter problems that you cannot troubleshoot or resolve using the information in the following table, contact Ensim for online support at https://onlinesupport.ensim.com.

Problem | Solution
Restoring Web sites that contain hard-coded Site IDs onto a different server renders the site inaccessible. | Use environment variables in Web site content. Environment variables enable scripts to use up-to-date information without having to store that information themselves. In addition to the standard environment variables, the following three environment variables are available to all scripts on your site: SITE_ROOT. The root path of your site SITE_CGIROOT. The top level CGI path of your site SITE_HTMLROOT. The top level HTML CGI path of your site It is recommended that content developers use these variables to avoid hard-coding Site IDs. This ensures that path names are always correct, even if those path names change.
The restore operation fails if an IP-based site is restored on a server hosted on a network that shares the IP address of the backed up site. | Subnet the IP address to locate it on a different logical network.
Backup and restore of files fail on certain FTP servers. | Ensim recommends the use of select FTP servers for successful backup and restore operations.
Files backed up on WEBppliance 3.0 or 3.1 are incompatible with later versions. | Perform a FULL backup of these files on the latest version of the control panel after you upgrade from the older versions.