Registering the license

You are prompted to register Ensim Control Panel with ELS when you log in to Ensim Control Panel after the installation.

During registration, Ensim Control Panel connects to ELS to retrieve license information pertinent to the version of Ensim Control Panel you install on the server. If Ensim Control Panel fails to connect to ELS during the first registration attempt, you are offered a grace period of 7 days. During this period, Ensim Control Panel continues its attempts to contact ELS. The grace period does not reset each time a call is made to ELS. During the grace period, you can continue to perform management operations using the control panel. After expiration of the grace period, you are prevented from logging in to Ensim Control Panel if you have not registered the server with ELS successfully.

If registration fails on multiple attempts, resolve the issues before you proceed. No grace period is available for failed registrations after the first attempt.

To register the license:

1. Obtain a new license key from the Ensim Storefront, https://buy.ensim.com.

2. Type the Ensim Control Panel Web address in a browser window and log in with your account information.

3. Type the license key. Ensure that you type the alphabetic characters in uppercase.

4. Click Register.

After registration, the home page of Ensim Control Panel is displayed.

If the license registration is not successful the first time, you can click Continue to proceed to perform management operations using Ensim Control Panel for a grace period of 7 days.

# Troubleshooting registration failures

The following table lists the possible reasons why the registration process can fail.

Error | Solution
Unable to contact the licensing server to validate the license. | Ensure that you are connected to the network. Ensure that your firewall configuration is not blocking access to the ELS.
The Ensim licensing server is down. | Repeat the registration process at a later time.