The following section describes issues that you may encounter during the installation. You may refer to the log file /var/log/ensim/installer.
<version>.<release>-<install attempt>.log
for details. If you encounter problems that you cannot troubleshoot using the log file or the information in the following table, contact Parallels Pro Control Panel support (http://www.parallels.com/en/support/pro/).
Symptom |
Description |
Solution |
---|---|---|
When you run the command |
The host name of the server is incorrect. |
Check the file Incorrect: Correct: |
Unable to connect to Parallels Pro Control Panel FTP server. |
Failed to download the metadata from Parallels Pro Control Panel FTP server. Error initializing setup. |
Ensure that your server is connected to the Internet. |
Cannot download or install updates. |
Error downloading/installing updates. |
The error log contains a list of all the updates that could not be downloaded. Download these updates and install them on the server, before re-starting the server to install Parallels Pro Control Panel. |
During installation, the |
The host file is incorrect. |
The file Example
|
Cannot download Parallels Pro Control Panel. |
Error downloading Parallels Pro Control Panel. |
Ensure that your server is connected to the Internet. |