If you encounter problems that you cannot troubleshoot or resolve using the information in the following table, contact your administrator.
Problem |
Solution |
Importing Web sites that contain hard-coded Site IDs onto a different server renders the site inaccessible. |
Use environment variables in the Web site content. |
The import operation fails if an IP-based site is imported to a server hosted on a network that shares the IP address of the exported site. |
Contact your administrator to resolve the issue. |
The export and import operation fails on certain FTP servers. |
Parallels Pro recommends the use of select FTP servers for successful export and import operations. |
Files exported from versions 3.0 or 3.1 are incompatible with later versions of the control panel. |
Export these files using the latest version of the control panel after you upgrade from the older version. |