About the Forgot Password Feature

The forgot password feature retrieves the password for your account. If you have forgotten your password, you can retrieve it using this feature. To do so, you must send a request to the Parallels Pro control panel.

To send a request, you use the forgot your password? link displayed at the base of the Log in window. In order to do so and get redirected to the password security information page, you must meet the following three conditions:

1. You have entered a valid user name.
2. You have already set your password security question and answer.
3. The number of attempts to access the control panel is less than the threshold value (as set by the service provider).

Note: This feature is disabled for your account if the number of attempts to access the control panel have already reached the threshold value. You must contact your service provider to retrieve your forgotten password.