Enabling the password retrieval feature

If the control panel password retrieval feature is not enabled by default, you need to enable it so that it is accessible to all control panel users.

To enable the control panel password retrieval feature:

  1. Log on to the CP server as the domain administrator.

  2. Open a command prompt window and change to the <CP_install_dir>\bin directory, where <CP_install_dir> is the installation path specified during the Ensim Unify control panel software installation. For example, If you have installed the control panel software in the default directory, then go to C:\Program Files\Ensim\Ensim Unify\cp\bin.

  3. Type the following command in the command prompt window.

SetGlobalConfig.exe <control_panel_username> <control_panel_password> "Global Unify Settings" UnifySettings EnableRetrievePassword true bool 

where:

Example: SetGlobalConfig.exe admin@example.net abc123 "Global Unify Settings" UnifySettings EnableRetrievePassword true bool

  1. Run the command iisreset.

  2. Stop the Provisioning Engine COM+ service by performing the following steps on all PE servers:

    1. Log in to the PE server as the domain administrator.

    2. Click Start > Administrative Tools, then click Component Services.

    3. Expand Console Root > Component Services > Computers > My Computer > COM+ Applications.

    4. Right-click Provisioning Engine, then select Shut down.

    5. If you have more than one PE server, repeat the previous steps for each PE server.

The control panel password retrieval feature is now enabled in the control panel. All control panel users will now be prompted to set a hint question and answer, when they log in to the control panel for the first time. They will also need to specify an email address where the password will be sent.