About forgot password

The forgot password feature retrieves the password for your account. If you have lost or forgotten your password, you can retrieve it using this feature.

To send a request, you use the forgot your password? link that is displayed at the base of the Log in window. Before you request assistance, you must provide the information required by the control panel to process your request. The control panel uses the information to authenticate the request. After successful authentication, your password is sent to the specified email address. An email template named Send Password is used to send the password information to the users. Service providers can change the format or content of this template displayed on the Email Settings page.