If you are unable to recall your password, you can request the password information by providing your username, then clicking the forgot your password? link displayed at the base of the Log in window. You will be required to provide the answer to the hint question you selected when you had set the hint question and answer. This information is required to authenticate your request. After successful authentication, the password information is sent to the specified email address.
To request password information:
On the Log in page, in the Username text box, type in your username.
Click the link Forgot your password? displayed at the base of the Log in window. The forgot your password? window opens.
In the Answer text box, type the answer to the hint question.
Click Email me the Password. If the answer to the hint question is incorrect, an error is displayed; if successfully authenticated, the password is sent to the email address you specified.