On the top navigation bar, click resellers.
Select the reseller, then click overview.
On the Reseller Overview page, click the services tab.
On the Reseller Services Overview page, click alert settings.
Usage alert settings for a reseller
The Alert Settings page displays the usage alert settings for all the services provisioned to a particular reseller. The information displayed on this page includes:
General options:
send alerts by email: If this option is selected, then the control panel sends the usage alert messages by email to the reseller. If it is not selected, then you need to use some other medium to send the alert messages to the reseller.
Service-specific options:
service component: A component of the service installed on the resource that has been provisioned to the organization. It consists of one or more resource types.
resource type: A specific type of resource required by the service component. Bandwidth, number of mailboxes, and disk space are some of the resource types. Each resource type has a warning level for usage and frequency at which the usage alert emails are sent to the reseller.
warning level (%): The usage limit of a resource type in percentage at which warning messages are sent. When any resource type's usage reaches this percentage, email alerts are sent to the reseller whose email address is specified on the General Preferences page in the reseller control panel. This makes it possible for the reseller to take action before the resource types are exhausted.
The default value for the warning level for all resource types is 80%. You can change this value according to your requirements. Valid input in this text box include whole numbers ranging from 0 to 100.
frequency: The frequency with which the usage alert emails are sent to the reseller. These alert emails are sent, when any resource type's usage reaches its warning level specified on this page. Frequency of the usage alerts can be set to either daily, weekly, monthly, or never. If the frequency is set to never, then the usage alert emails for that resource type are never sent to the reseller.
After changing the warning level or frequency of any resource type using this page, ensure that you click Save.
The usage alert emails that are sent to the reseller use the Usage Alerts email template. You can even change the content of this template as per your requirements. For more information on email templates, refer to the Email settings help topic.
How to go to the Alert Settings page