The forgot password feature retrieves the password for your account. If you have lost or forgotten your password, you can retrieve it using this feature.
This feature is available in the control panel only if it has been enabled. If you cannot view the initial control panel page on which you need to set the hint question, answer, and email address before you log in to your control panel but can view the Set your hint question and answer page in your control panel, then only the initial control panel page is disabled but the forgot password feature is enabled. For instructions on enabling the initial control panel page, refer to the Enabling the initial control panel page topic. If you cannot view both the initial control panel page and the Set your hint question and answer page in your control panel, then the entire feature has been disabled. For instructions on enabling the entire feature, refer to the Enabling the password retrieval feature topic.
To send a request, you use the forgot your password? link that is displayed at the base of the Log in window. Before you request assistance, you must provide the information required by the control panel to process your request. The control panel uses the information to authenticate the request. After successful authentication, your password is sent to the specified email address. An email template named Send Password is used to send the password information to the users. Service providers can change the format or content of this template displayed on the Email Settings page.