Troubleshooting export and import issues

If you encounter problems that you cannot troubleshoot or resolve using the information in the following table, contact Ensim for online support at https://onlinesupport.ensim.com.
 

Problem

Solution

Importing Web sites that contain hard-coded Site IDs onto a different server renders the site inaccessible.

Use environment variables in the Web site content.

The import operation fails if an IP-based site is imported to a server hosted on a network that shares the IP address of the exported site.

Subnet the IP address to locate it on a different logical network.

The export and import operation fails on certain FTP servers.

Ensim recommends the use of select FTP servers for successful export and import operations.

Files exported from versions 3.0 or 3.1 are incompatible with later versions.

Export these files using the latest version of the control panel after you upgrade from the older versions.