Managing spam
Spam is an unsolicited email message. You can effectively manage spam by setting appropriate spam filters in the control panel.
The control panel uses the spam filtering tool SpamAssassin™ to identify spam. Each email is evaluated against message rules that associate a content pattern or characteristic with spam. Each rule is assigned a value called a score. When the text in an email matches a rule, a score is assigned to the email. If the sum of all such scores exceeds the set threshold (low, medium, high, or custom), the message is categorized as spam.
Assume that the following message rules and scores are defined and the spam threshold is set to Medium (score of 10).
Rule
Description
Score
ALL_CAPS
Checks for email messages with upper case letters in the subject of the email message.
5
FROM_NUM
Checks for email messages where the "From" field in the email message ends with a number
10
If you receive an email message from an address example123@example.com with the subject SAMPLE TEXT, the message score computes to 15. Since it exceeds the set threshold, the email message is classified as spam.
If you receive an email message from an address example@exa.com with the subject SAMPLE TEXT, the message score computes to 5. Since it does not exceed the set threshold, the email message is not classified as spam though the subject of the message matches one of the message rules.